EXECUTIVE PROFILE
Strategic Technical Leader and Certified ScrumMaster® (CSM) with 19 years of experience orchestrating complex IT service delivery and mission-critical operations. Uniquely bridges enterprise-grade stakeholder governance and hands-on systems literacy across Linux, Wayland, Rust, Python, and Docker. Proven record of directing regional engineering teams, enforcing 100% SLA compliance, and executing high-stakes projects with transparent, community-driven communication.
OPEN SOURCE & SYSTEMS WORK
Scrollable-Tiling Wayland Compositor in Rust
- Merged PR #4731: Intercepted winit focus-loss events and dispatched synthetic key-release events, eliminating stuck modifier keys in nested Wayland sessions.
- Merged PR #4719: Added
cursor: hide-host-cursor configuration setting with live KDL reloading for nested compositor development.
- Collaborative PR #2: Multi-monitor isolation, per-output spring physics transitions, and temporal key acceleration (+562 lines in Rust).
PROFESSIONAL EXPERIENCE
Payless Kitchen Cabinets and Bath Makeover
- Architected and deployed custom Python/AI automation scripts that eliminated 26+ weekly hours of manual labor, directly increasing operational profit margins.
- Leveraged Python, PySide6, Flask, React, Docker, Nginx, and LLMs to build resilient internal tools, transforming legacy workflows into scalable microservices.
- Engineered robust API integrations between cross-functional business platforms (CRM, production software, communications), ensuring real-time synchronization.
- Pioneered computer vision and generative AI pipelines to deliver instant, high-fidelity project visual previews during sales consultations.
Carpet Wagon Glendale - Payless Kitchens and Baths
- Directed end-to-end project lifecycles for remodeling contracts averaging $15k+ each, achieving a 100% under-budget delivery rate and maintaining profit margins above the 65% target.
- Accelerated project delivery velocity, successfully completing 75% of all projects ahead of schedule through aggressive resource leveling and predictive vendor coordination.
- Architected custom Python workflow automations (MAterialConfirmation and pkb-daily-logs), saving 3+ hours weekly and driving Daily Log SOP compliance to 100%.
- Developed PKB-SMS-Assistant, a local generative AI companion app that doubled customer satisfaction metrics regarding project clarity and responsiveness.
Avaya Argentina SRL
- Managed a diverse enterprise project portfolio ranging from $35k rapid transactional deployments to $750k+ complex accounts, implementing omnichannel Avaya contact center solutions.
- Spearheaded urgent incident response during the critical Log4j vulnerability crisis across multi-tenant enterprise clients, coordinating swift patch deployment with zero security compromises.
- Recognized as the primary operational "firefighter", repeatedly brought in to rescue troubled engagements, de-escalate executive friction, and return projects safely to scope.
- Mentored and onboarded incoming project managers on technical telecom topology, risk assessment frameworks, and contract governance.
Connectis ICT Services S.A.
- Directed IT service delivery across LATAM operations, leading 25+ systems engineers and managing a throughput of 500+ monthly support cases under contractual SLA penalties.
- Reduced "First Contact SLA" failures to absolute zero through deep workflow redesign, proactive queue monitoring, and rapid escalation matrix optimization.
- Automated daily executive KPI and SLA reporting via Python, Java, and automated data pipelines, saving 10 hours of manual reporting per week.
- Instituted a new service tracking protocol with regional leadership to capture hidden "ad-hoc" work, uncovering critical unbilled operational scope and properly balancing team capacity.
Connectis ICT Services S.A.
- Coordinated technical resource dispatch and ticket prioritization while participating actively in Capacity and Availability Management (CAM) review boards.
- Served as technical liaison to the Change Control Board (CAB), performing rigorous impact assessments, risk mitigations, and cross-departmental scheduling.
Connectis ICT Services S.A.
- Executed critical production software deployments, conducted post-release regression tests, managed automated rollbacks, and scripted repetitive release procedures.